"There are many “Root Cause Analysis” methods, procedures, and approaches on the market today. None of these methods define “root causes.” They say they do, but they do not. No-one can agree on what a “root cause” is, and yet most people say they’re defining “root causes.” Saying it differently, everyone says they do “Root Cause Analysis” these days, and yet everyone is doing something different. Think about it…"
"Try taking notice of the damage being caused by our human tendency to “blame one another.” Notice what happens when something goes wrong in your life, either at home, within your community, or at work. Listen to what people say, and observe how they behave. More importantly ...."
"Does your organization prefer to end its inquiries with system-type “causes?” If so, you will end-up wrapping yourselves into a tighter and tighter ball of checklists, procedures, and other rigid controls that are impossible for people to dwell in. Please do not go down this path. Learn from those who have. It is a dead-end, and often a fatal one."