What is Root Cause Analysis?

This quiz is intended to reinforce the content of the Webcast entitled "What is Root Cause Analysis?" If you are taking this quiz after having taken the Webcast, you should do well. If you are taking it without having taken the webcast, do not be surprised if you do not do well -- even if you are an experienced "rootician," since the concepts are specific to Failsafe Network's approach to RCA.

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The best way to confront people when doing RCA's is to argue with them until they agree with you.

	True
	False

It is important to make people cry during an RCA.

	True
	False

When using Failsafe's RCA methodology, you will NOT define "root causes."

	True
	False

Which of the following is the best question to help people answer when focusing on Latent Causes:

	Why are you looking at me like that!
	Who did it?
	What broke?
	What system problem will cause our next problem?
	What is it about the way I am that contributed to this incident?
	What is it about the way we do business that caused this problem?

Latent Causes are concealed, hidden, veiled, inactive, immature, and inert.

	True
	False

What are the 3 Ps?

	Types of causes to define during an RCA.
	Types of people to interview during an RCA.
	Vegatables that fell off the plate of Jimmy Carter when he was President.
	Forms of evidence to consider in any RCA.

Which of the following items was NOT included amongst the main elements of Failsafe's approach to Root Cause Analysis (in the Webcast):

	The RCA must trace the causes to something on Failsafe's pre-defined checklist of possible causes.
	The results of our RCA's must not be influenced by bias.
	An RCA ought to result in changed behavior.
	An RCA must identify Physical, Human, and Latent Causes.
	The RCA must be evidence-based.

The emphasis of Failsafe's approach to RCA is on:

	Physical Systems
	People
	Your paternal grandfather's sleeping habits.
	Underlying Causes
	Management Systems
	Immediate Causes

Failsafe's approach defines Root Cause Analysis as an evidence-based endeavor designed to help the investigative team discover how other people's behavior contributed to an incident so that they (the team) can tell them (other people) what to do differently in the future.

	True
	False

Failsafe's approach to RCA defines:

	Immediate, Underlying, and Cultural Causes
	Physical Roots, Human Roots, and System Roots
	Physical, Human, and Latent Causes
	Why some houses have basements, and others do not.
	Active, Inative, and Passive Causes

Root Cause Analysis depends upon DESIRE because you have to be WILLING to take time to DIG, and also be willing to SEE the underlying causes of your problems.

	True
	False

Root Cause Analysis is whatever you want it to be.

	True
	False

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