The contrast is startling. On one hand, people seem to deeply appreciate the potential of the Root Cause Experience...

You are not marketing this class effectively. This isn't just another RCA class. I came with one expectation and exited with a new way of seeing things. At minimum you should change the name of this class to "BREAKTHROUGH Root Cause Analysis."

The class was a new idea and subject which I had never seen before. I may not be able to use everything the way it was taught in the class, but in my supervisory role I can use a lot of the things that were taught to help me be more understanding and maybe deal with everyday problems and employees in a more compassionate manner.

The class opened my eyes. It taught me to try to put myself in the other person's shoes.

I wish everyone could take this course. It has the potential of changing a person's life, as well as our company.

I wish that the attendees could get together in one month to see how they are involved in RCA's by that time.

On the other hand, the organizations that are funding these sessions are NOT getting their money's-worth. They fill the class with 20-30 people, pay their time, pay for seminar meeting space and food, and pay me my fee and travel expenses. Yet rarely (if ever) do I see any of these organizations set expectations for the attendees. Sometimes I wonder whether or not the training is just fulfilling a governmental auditing obligation.

The people that attend this training are exposed to a different way of looking at problems. They are not being asked to do anything in addition to what they are already doing! Instead, they are being asked to replace one way of "seeing" with another way of seeing. If you do not require them to use what they've learned, they'll naturally fall back into their old routines. To a large extent, it's not their fault. It's yours!

If it were my company and training dollars, I'd have SPECIFIC EXPECTATIONS for all attendees and consider them to be obligatory in return for me having sent them to the class. Anything less is a direct signal to the attendee that "management does not take this seriously" (which, by the way, is the most common comment heard during these sessions).

The Root Cause Experience can help you break through to another level of performance. Audiences resonate with the suggested approaches. It is absurd not to immediately tap into the energy and desire generated during these sessions!

To help organizations maximize the return on their training dollars, I'm strongly suggesting that ALL attendees be held accountable to the contents of an email sent to them prior to the class, outlining management's expectations.

I've developed a first draft of the email I'd suggest sending to potential attendees entitled "Our Seven Expectations." Please click on the link and let me know what you think. I'll modify this first draft as needed, and keep the most current one on the Failsafe Network website.

• Enlightened employees, use it to capture your manager's attention!
• Enlightened managers, use it to capture your employee's attention!
• Use it for an inexpensive but dramatically effective safety talk!
• A way to introduce an ENTIRE ORGANIZATION to Root Cause Analysis.
• Includes "We're trying to change the way we think"
• Includes What are "PHYSICAL, HUMAN, and LATENT CAUSES?"
• Includes "What is LATENCY?"
• Includes "The necessity to be SHOCKED!"
• Includes "Are you willing to see YOURSELF as part of the problem?"

This presentation is web-based and available 24/7. It has PAUSE and PLAY features to allow discussion when needed. If this does not stimulate interest and discussion about the POTENTIAL of Root Cause Analysis I don't know what will.

• For experienced and novice leaders of team- based Root Cause Analyses.
• NINE proven, effective strategies for getting the most out of your team efforts.
• A GREAT REVIEW for past attendees of The Root Cause Experience
• A GREAT STARTING POINT for new RCA leaders.
• Focuses on the NEWEST INVESTIGATIVE STRATEGIES learned over the past 5 years.
• Interactive, and focused on your site's problems.